Return & Exchange

We want you to be 100% satisfied with your purchase from Montana West. If you are not satisfied, We offer 30-day free returns/exchanges for US customers who purchased a return Insurance.
  • Return / Exchanges are ONLY accepted for items purchased from www.montana-west.com.
  • Return / Exchanges are NOT accepted for sales items and Gift cards.
  • For hygiene reasons, we cannot accept returns on all types of earrings.
  • Each order can be returned ONCE only.
  • Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in the original packaging (where applicable).
  • Damaged or missing merchandise must be reported within 10 days of receipt of the package.
  • Once the package is received, our warehouse will process the return, and you will be notified via email.
  • We reserve the right to refuse returns if the product is not in its original condition/used/washed/product tag is removed/damaged.
  • Returns initiated due to the wrong shipping address, delivery failure, or refusal to pay duties and taxes will be subject to a restocking fee of 20% of the item price, which will be deducted from the refund amount.
  • *ALL EXPRESS SHIPPING COSTS will not be refunded.

Please click the button below to process your return. For any additional questions, please contact us via email at support@montana-west.com.