Below FAQ are some common concerns of our clients before & after purchase.
If you have any questions, please contact our customer service team at support@montana-west.com. We will do our best to assist you.
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About My Account
Q: “How do I sign in?”
Please click Sign In on the upper right corner of the page. Returning customers can enter your email address and password. New customers can create a new account by entering the requested information.
Q: “How do I reset my password?”
Click Sign In on the top of the page. Then click "Forget your password?" under login button which will open a new window where you’re requested for email address. After you enter your email and submit, we’ll send you a password reset email. Follow the instructions in the email to reset your password.
Q: “How do I update my address?”
Please log in to your account, and click the “VIEW ADDRESSES” button, then you can add, edit and remove your address.
Orders & Payments
Q: “What happens when I submit my order?”
When your order is received, we will send you an email confirmation. Due to order volume and supply chain challenges, you can expect your order to be processed and shipped within a minimum of 5-12 days. We'll notify you by email when your order ships as well as if any items are sold out or on back order.
First make sure you have the right code, because different codes come with different conditions. Then enter code on your checkout page by clicking "Show order summary" on mobile, and click "→". On computer, that would be on upper right hand of your checkout page, enter code and click "Apply".
Q: “How long will it take to receive my order?”
We begin the fulfillment process 1-2 days. Your order will normally ship within 72 hours, but may take longer due to inventory fluctuations. Click to get Montana West World’s shipping policy.
Q: “What payment methods do you accept?”
We accept Paypal, Visa, Master Card, Maestro, American Express, Diners Club, Discover.
Others
Q: “Can I use my gift card online?”
Yes, gift cards can be used for payment online and in the Montana West store locations.
Q: “Is it safe to submit personal information over the web?”
All purchase transactions are made using Secure Socket Layer (SSL) protection. To learn more about how we keep your information secure, visit our Privacy Policy.
Q: “Can Mystery Box items be discounted?”
No, Mystery Box items are NOT eligible for any discounts.
Q: “Where are montana west purses made?”
Montana West's purses are made in various countries around the globe, including Cambodia, China, among others.
Celebrate your American spirit with timeless Western charm. This Montana West Vintage American Flag Tote Bag is more than a patriotic purse — it's a statement. Blending rugged cowboy aesthetics with classic stars and stripes, this USA flag purse is crafted for bold, independent...
🎃 Spooky Season Meets Western Gothic Style Discover the Montana West Halloween Tote Bag Collection, where vintage fall charm meets bold gothic fashion. Designed for women who love Halloween-inspired accessories, western style, and unique seasonal statement pieces, these totes combine eye-catching artwork with everyday...
The Wrangler laptop tote bag is perfect for professional women on the move. Crafted from waterproof synthetic leather, this large laptop tote bag features a padded laptop compartment, dual flat handles, and a reinforced base for durability and easy carrying. Spacious enough to hold...
