Below FAQ are some common concerns of our clients before & after purchase.
Should you have any questions, please contact our customer service team at support@montana-west.com. We will do our best to assist you.
- All
- About My Account
- Orders & Payments
- Others
Need Help?
Should you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
About My Account
Please click Sign in on the upper right corner of the page.
Returning customers can enter your email address and password. New customers can create a new account by entering the requested information.
Click Sign In on the top of the page. Then click "Forget your password?" under login button which will open a new window where you’re requested for email address. After you enter your email and submit, we’ll send you a password reset email. Follow the instructions in the email to reset your password.
Please log in to your account, and click the “VIEW ADDRESSES” button, then you can add, edit and remove your address.
Orders & Payments
When your order is received, we will send you an email confirmation. Due to order volume and supply chain challenges, you can expect your order to be processed and shipped within a minimum of 5-12 days. We'll notify you by email when your order ships as well as if any items are sold out or on back order.
Click to get Montana West's return policy.
First make sure you have the right code, because different codes come with different conditions. Then enter code on your checkout page by clicking "Show order summary" on mobile, and click "→". On computer, that would be on upper right hand of your checkout page, enter code and click "Apply".
We begin the fulfillment process 1-2 days. Your order will normally ship within 5-12 hours, but may take longer due to inventory fluctuations. Click to get Montana West World’s shipping policy.
We accept Paypal, Visa, Master Card, Maestro, American Express, Diners Club, Discover.
Others
Yes, gift cards can be used for payment online and in the Montana West store locations.
All purchase transactions are made using Secure Socket Layer(SSL) protection. To learn more about how we keep your information secure, visit our Privacy Policy.