Shipping Policy

We are aiming to have your order dispatched from our facility within 24 hours. However, please bear with us in case we are spending extra time checking/perfecting your items, particularly during the peak season around the end of the year. This does not include weekends or holidays.

Purchases made after 9 pm EST will not be shipped out until the next business day. If you order after 9 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

Please note that delivery timeframes start from the moment your order is dispatched and exclude weekends.

All orders are fully trackable through the shipping confirmation email.

Continental U.S Shipping

Order Amount Shipping Fee Delivery Date
Under $85 $5.99 5-8 Business Days
Over $85 FREE 5-8 Business Days
--- $25 3-7 Business Days
* Free shipping eligibility is calculated based on the order total AFTER discounts.

International Shipping

Country Shipping Fee Delivery Date
Canada $15 10-15 Business Days
Australia $15 10-15 Business Days
Rest of World $15 10-15 Business Days
* International Shipping Fee shown on the form is calculated based on the Standard Shipping method.

If you need fast shipping for international orders, please contact our customer service at info@montana-west.com.

For standard shipping, orders will be delivered by the national postal service of the destination country. You might be required to sign on the package to receive the item, so please choose an address where someone is available during business hours.

How Are Taxes and Duties Calculated?

All orders are shipped as Duties Delivered Unpaid (DDU). As the customer, you are liable for all import duties, customs, and taxes levied. Payment of these is required to release your order from customs on arrival.

Customs, Duties & Taxes

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. We ship your package DDU (delivery and duties unpaid), and we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you for your package to clear customs. Some countries may require additional fees to be paid to Collect on Delivery. These fees are paid to the local carrier and are not collected by Montana West.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny the release of your package, and in rare cases, they may also delay delivery.

Returns initiated due to the wrong shipping address, delivery failure, or refusal to pay duties and taxes will be subject to a restocking fee of 20% of the item price, which will be deducted from the refund amount. *ALL EXPRESS SHIPPING COSTS will not be refunded.