Shipping Policy

We strive to process and dispatch your order within 72 hours from our facility. However, during peak times around the HOLIDAY SEASONS (October, November, December, and January), please allow an additional 3 business days for processing. Please note that this timeframe DOES NOT include weekends or holidays.

Purchases made after 9 pm EST will not be shipped out until the next business day. If you order after 9 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

We ship from multiple warehouse locations to ensure faster and more efficient order fulfillment. Your order may be split into separate shipments from different warehouses based on product availability. Please note that if your order contains items shipping from different warehouses, you may receive multiple packages. In such cases, each shipment under $129 will incur a separate standard shipping fee.

Please note that delivery timeframes begin once your package has been dispatched and do not include weekends. Kindly allow 2-3 business days for order processing. Delivery times may vary depending on the carrier's schedule and circumstances beyond our control.

All orders are fully trackable through the shipping confirmation email.

Continental U.S. Shipping

Order Amount Shipping Fee EST. Delivery Date
Under $129 $9.99 7-15 Business Days
Over $129 FREE 7-15 Business Days
--- $25 - Express 5-10 Business Days
* Free shipping eligibility is calculated based on the order total AFTER discounts.
* Please note that standard shipping rates and delivery times may vary for orders shipped to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), and APO/FPO military addresses. Additional shipping charges may apply based on the destination and package weight.

International Shipping

Country Shipping Fee EST. Delivery Date
Canada Calculated Rate *10-15 Business Days
Australia Calculated Rate 10-15 Business Days
Rest of World Calculated Rate 10-15 Business Days
* International Shipping Fee is calculated based on the weight of the package and vary depending on the delivery method selected (Standard/Express).
* Wrangler, Lee and MLB products only shipping within United States and Canada.

If you need fast shipping for international orders, please contact our customer service at info@montana-west.com.

For standard shipping, orders will be delivered by the national postal service of the destination country. You might be required to sign on the package to receive the item, so please choose an address where someone is available during business hours.

For failed deliveries and non-receipts, if you have not received the product after receiving the delivery notification, please contact us within 7 days of receiving the delivery notification. We will assist in investigating the issue and arrange for a reshipment if necessary. Please note that if you do not report the issue within 7 days of receiving the delivery notification, we reserve the right to refuse further assistance.

How Are Taxes and Duties Calculated?

All orders are shipped as Duties Delivered Unpaid (DDU). As the customer, you are liable for all import duties, customs, and taxes levied. Payment of these is required to release your order from customs on arrival.

Customs, Duties & Taxes

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. We ship your package DDU (delivery and duties unpaid), and we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you for your package to clear customs. Some countries may require additional fees to be paid to Collect on Delivery. These fees are paid to the local carrier and are not collected by Montana West.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny the release of your package, and in rare cases, they may also delay delivery.

Returns initiated due to the wrong shipping address, delivery failure, customer's failure to retrieve package, or refusal to pay duties and taxes will be subject to a restocking fee of 20% of the item price, which will be deducted from the refund amount.

*EXPRESS SHIPPING COSTS and TAX/DUTIES will NOT be refunded in any circumstances.