How long will it take to receive my order?

After your order is placed, we typically process and ship it within 2 business days. Once shipped, delivery times are as follows:Standard Shipping: 5-10 business daysExpress Shipping: 4-7 business daysExcept for Canada, due to the nationwide strike by the Canadian Union of Postal Workers (CUPW) that began at 12:01 a.m. ET on May 24, delivery times for orders to Canada may be delayed (at least 10-15 days). We apologize for any inconvenience caused and appreciate your understanding.For more detailed information, please refer to our Shipping Policy. If your order exceeds the expected delivery time, please contact us, and we will assist you in tracking your shipment.

How to track my order?

You can easily track your order’s shipping status using either of these trusted tracking platforms:17TrackPostal NinjaSteps to track:Locate your tracking number (sent via email after shipment).Enter it into the search bar on either platform above.View real-time updates on your package’s location and delivery progress.Important notes:Orders are shipped within 2 business days after payment confirmation.Allow 3–5 business days for tracking details to update after shipment.If your package hasn’t arrived within 10 business days, please contact us immediately at support@montana-west.com. We’ll resolve the issue promptly!Rest assured—we’re here to ensure you receive your order smoothly. 😊

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Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location. Wrangler Products only shipping within the United States & Canada.

I never got my order, what to do?

We’re truly sorry to hear this and will resolve it immediately! To help us investigate:If you have your order number:Reply with it here, and our team will prioritize tracing your package. We’ll provide an update within 24 hours.If you don’t have your order number:Please share your full name, email address, or purchase date so we can locate your order details.Next steps:After receiving your information, we’ll track your package and notify you of its status.Shipping updates may take 3–5 business days to appear due to carrier processing times.If your order remains undelivered after 10 business days, we’ll:Re-ship your items for free (no additional cost).Assign a dedicated agent to contact you directly for further assistance.Please email us at support@montana-west.com for urgent cases. We guarantee a swift resolution!Thank you for your patience—your satisfaction is our priority. 💙

Where can I buy the mystery box?

Great choice! Our mystery boxes are available exclusively here:Montana-West Mystery Box CollectionWhat’s included?$20 Mystery Box: Packed with surprise items—perfect for treating yourself!$30 Mystery Box: Includes 1 extra gift-ready pouch (ideal for gifting!).Recommendations:✨For gifts: Choose the 30 box to add a special touch for your love dones.✨For yourself: The 20 box offers unbeatable value!

Why are the coupons not working?

We’re here to help! Coupons may not apply if your cart contains:Mystery boxes (excluded from discounts).Final sale items (marked as "Sale" or "Special Offer").What to do next:Reply with your order number or the product name you’re purchasing, and we’ll check why the coupon isn’t applying.Even without a coupon, our prices are already competitive—you’re still getting great value! 😊Need further assistance? Email us at support@montana-west.com for a quick resolution!

What is your return policy?

We’re happy to assist! Here’s our return policy:Eligibility:Mystery boxes and final sale items (marked as "Final Sale") are non-returnable.Returns must be requested within 30 days of delivery. Late requests cannot be processed.Steps to Return:Submit your request via our official portal:Return Request Form.We’ll review and approve eligible requests within 2 business days.After Approval:Ship the item(s) back to us (address provided upon approval).Once we receive and inspect the return, your refund will be processed within 2 business days.Important Notes:Full details are available in our Return Policy.If your request hasn’t been addressed within the stated timeframe, reply with your order number, and we’ll escalate it immediately.Thank you for your understanding—we’re here to ensure a smooth process! 💙

Can I exchange an item?

Yes! We’re happy to assist with exchanges under the following conditions:Eligibility:Blind box items and final sale products (marked as "Final Sale") are non-exchangeable.Exchange requests must be submitted within 30 days of delivery. Late requests cannot be processed.Steps to Exchange:Submit your request via our official portal:Exchange Request Form.We’ll review and approve eligible requests within 2 business days.Pricing Adjustments:If the new item costs more: You’ll need to pay the price difference.If the new item costs less: We’ll include a complimentary gift (no refund for the difference).After Approval:Ship the original item(s) back to us (return address provided upon approval).Once we receive and inspect the item(s), your exchange will be processed within 2 business days.Important Notes:Full details are available in our Exchange Policy.If your request hasn’t been addressed within the stated timeframe, reply with your order number, and we’ll prioritize your case.We’re committed to ensuring a seamless exchange process! 💙

How can I get original payment refund?

We’re happy to assist! Here’s how refunds work:Standard Refund Process:Once we receive your returned item, our system will automatically issue store credit within 2 business days. This credit can be applied directly to your next purchase.Requesting a original payment refund:If you prefer a original payment refund instead of store credit, simply:Reply to this message or email us at support@montana-west.com.Include your order number and state your preference for a cash refund.We’ll process your cash refund within 2 business days of your request.Important Notes:Refunds are issued to your original payment method.For full details, review our Refund Policy.If you encounter delays, contact us immediately with your order number for escalation.We strive to make refunds quick and hassle-free—thank you for your patience! 💙